At Bevani Shelters, our vision is to be the leading provider of high quality, world class and sustainably organized properties to our clients. As we work towards this vision, we are committed to providing exceptional customer service and support to ensure a positive experience for our valued customers. Our customer service policy outlines our commitments and standards to meet the needs of our customers effectively and efficiently.

Our Customer Service Standards

1. Customer-Centric Approach: We shall prioritize customer satisfaction and strive to exceed the expectations of our customers by listening to their feedback, understanding their needs, and delivering personalized solutions.
2. Accessibility: Our customer service and support channels, including phone, email, chat, and in-person support, shall be easily accessible to assist our customers promptly and professionally.
3. Timely Response: We are committed to responding to customer inquiries, requests, and issues in a timely manner. Our goal is to acknowledge customer communication within twenty four hours (24hrs) and provide a resolution or update within the shortest time possible.
4. Professionalism: Our customer service representatives and support staff are trained to uphold professional standards, maintain courteous communication, and handle customer concerns with empathy and respect.
5. Transparency: We believe in transparency and we will provide clear and accurate information about our products, services, pricing, policies, and procedures to help our customers make informed decisions.

Our Values

Our customer service policy is anchored on the following values:

1. Quality: Our properties are carefully selected to meet our dedication to offering high-quality products that meet or exceed industry standards.
2. Customer Satisfaction: Our customers are our top priority, and we strive to anticipate and fulfill their needs with prompt and efficient service.
3. Integrity: We conduct our business with honesty, transparency, and ethical principles, fostering trust and credibility with our customers, suppliers, and employees.
4. Sustainability: We are committed to environmental and social responsibility, promoting sustainable practices throughout our business operations. We ensure supply of adequate green spaces in all our projects.

Customer issues resolution

Where our customers encounter any issues or challenges, we shall work diligently to resolve them efficiently and effectively, keeping the customer informed throughout the process. We provide a dedicated line for reporting customer challenges and a clear escalation mechanism to ensure the concerns of our customers are addressed promptly and by the appropriate level of management.

Feedback and Improvement

We value the feedback of our customers and use it to continuously improve our customer service and support processes, systems, and training to better serve our customers in the future. We deploy proactive feedback collection measures including customer service surveys, focus group discussion, mystery shops among others.

Data Privacy and Security

We are committed to protecting our customers’ privacy and data security. We adhere to strict confidentiality policies and comply with relevant data protection regulations to safeguard customer information.

Account Management

Bevani Shelters is dedicated to building long-lasting relationships with our customers based on trust, reliability, and exceptional service. As such we deploy a robust account management system to ensure all our customers receive personalized services.